Renting a Social housing property that’s poorly maintained?
If you have complained to your social housing landlord about disrepair and they have not responded or sorted the issues, then the law entitles you to bring a claim against your landlord to force them to carry out the repair.
In 2025, our telephone helpline advised over 1000 residents.
Helping Tenants is a claims management company. You can make a claim for free using the Housing Ombudsman Service or you can make a claim yourself.
What you can claim for
Below are some examples of the types of disrepair that you can force your landlord to make good. This is not a full list and not all disrepair is covered, so feel free to speak to one of our team for further advice.
If any of the above applies to your situation, it is likely you may have a claim. Find out today by completing our easy to use eligibility checker.
Why use us?
Free Consultation
Speak to us about your claim and we will assess whether it may be suitable for referral to a specialist solicitor, who can advise you on the next steps.
Panel of Solicitors
We have a dedicated panel of solicitors ready and waiting to assist you.
Claim Experts
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Our devoted panel of solicitors have skilfully navigated countless claims and are ready to guide you through the process
Please note we do not give legal advice.
We are a Claims Management Firm. Please note we do not give legal advice. By using a Claims Management Firm a claim will not be resolved more quickly, or with a better prospect of success, or with a better outcome for the customer, than if the customer were to make the claim themselves for free either to the person against whom they wish to complain or to the Housing Ombudsman.
How the claims process works
Fill out 30 second form
Just answer a few questions and provide your details and one of our experts will be in touch.
Free Assessment
One of our advisors will go through all of the issues you have been facing within your property and are here to guide you through any issues you have been facing with your health due to your houses disrepair
Capture Evidence
Take photographs of the disrepair and forward them to your case handler
Home Survey Assessment
Once we have the relevant information we wil pass your details to a qualified solicitor firm on our panel. Who will arrange for a home survey appointment.
Sit back and relax
If you have a legitimate claim. The solicitor will handle all of the stress of dealing with your landlord for you. They will constantly keep you up to date and you will be assigned a case handler whom you can contact if you have any questions.